Last updated: [insert date here]
Website address: https://neokoros.blog
Data controller: Jose Salazar – [email protected] – Santiago, Chile
At Neokoros, we take your privacy seriously. This policy explains what personal data we collect, how we use it, with whom we share it, and how we protect it, in accordance with Chilean Law No. 19.628 on Data Privacy, the EU GDPR, and other applicable regulations.
1. What personal data we collect
We may collect the following personal data depending on your interaction with the site:
- Full name
- Email address
- Country of residence
- Shipping address (if applicable)
- IP address and browser user agent
- Browsing data via cookies and pixels
- Any other information you voluntarily provide (comments, forms, subscriptions)
We may also receive additional information from third-party services such as payment processors or social media.
2. How we collect your data
We collect data when you:
- Register on the blog or leave a comment
- Make a purchase in the store
- Subscribe to our mailing list
- Contact us via forms
- Browse the site (cookies and analytics)
3. Comments
When visitors leave comments, we collect the data shown in the comment form, along with their IP address and browser user agent to help detect spam.
An anonymized string (hash) from your email address may be provided to the Gravatar service to check if you’re using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture becomes publicly visible.
4. Cookies
This site uses cookies to enhance user experience. We display a consent banner allowing you to accept or reject non-essential cookies.
Types of cookies:
- Remember your name/email when commenting (optional, lasts 1 year)
- Temporary cookie on login page to check browser compatibility
- Login/session cookies (2 days to 2 weeks, depending on “Remember Me”)
- Display preferences (expires after 1 year)
- Post editing cookie (no personal data, expires after 1 day)
Third-party cookies (Meta Pixel, Google Fonts, Cloudflare, etc.) may also be used.
5. Embedded content
Some articles may include embedded content (e.g., videos, images, articles). Embedded content from other websites behaves the same as if you visited that site directly.
These sites may collect data, use cookies, and track your interaction, especially if you’re logged in.
6. Why we use your data
We use your personal data for the following purposes:
- Process orders and shipping
- Create and manage your user account
- Send newsletters or promotions (only with your explicit consent)
- Improve the site through traffic analytics
- Prevent fraud and ensure website security
7. Third-party tools and data sharing
We use the following third-party services that may process your data:
- WooCommerce: for store management
- PayPal: for payment processing (you enter data directly on their secure site)
- Meta Pixel: for advertising analytics
- Google Fonts, Cloudflare, and various WordPress plugins
- Shipping providers: only for physical product orders (name and address)
Note: Some services are located outside Chile or the EU. We take steps to ensure they meet proper data protection standards.
8. Where your data is stored
Our website is hosted on a server located in Falkenstein, Germany (EU), ensuring high standards of security and GDPR compliance.
9. How long we keep your data
- Comments: stored indefinitely to recognize and approve follow-ups automatically
- User accounts: data is stored until you modify or delete it
- Orders and subscriptions: retained until you request deletion or as required by law
10. Your rights regarding your data
You may, at any time:
- Access your personal data
- Correct any inaccuracies
- Request deletion of your data
- Request a copy/export of your data
You can do this from your account on the site or by writing to [email protected].
We may retain data that must be preserved for legal or security purposes.
11. Where your data is sent
- Comments may be checked by automated spam detection services
- International shipments may involve sharing your data with third-party carriers
12. Security
We protect your data using SSL encryption, antispam tools, server-side firewalls, and reputable providers like Cloudflare.
We do not sell or share your data with unauthorized third parties.
13. Changes to this policy
We may update this Privacy Policy to reflect legal or technical changes. Significant updates will be communicated via the site or email (if you’re subscribed).